||Rick Brenner - Principal of Chaco Canyon
Misunderstandings, confusion, and unintended
offenses are just some of the ways interpersonal communication can go wrong.
They are examples of defects in the communication system, and they can
be very expensive, both personally and organizationally. When we
talk to each other, when we listen, when we send or read emails, when we
read or write memos, or when we leave voice mail messages, we’re communicating
person-to-person. If everyone in an organization has a deep understanding
of how this system can fail, they can frame their communications to minimize
the occurrence of expensive failures.
In this fun and interactive presentation,
Rick explored how our person-to-person communication system works, with
special emphasis on its failure modes. Rick emphasized communication
under stress, where the most expensive failures occur. The objective:
to change how some of us send and receive interpersonal communications.
Rick Brenner is principal of Chaco Canyon
Consulting (www.ChacoCanyon.com.) He works with people in problem-solving
organizations that are making products so novel or complex that they need
state-of-the-art teamwork and stronger relationships between their people.
In his 20 years as a software developer, software development manager,
entrepreneur and consultant, he has developed valuable insights into the
interactions between people in a technical environment, and between people
and the technological media in which they work. Mr. Brenner holds
a Masters Degree in Electrical Engineering from MIT. He has held
positions at Symbolics, Inc., and at Draper Laboratory, both of Cambridge,
Massachusetts. To subscribe to Rick's free email newsletter of tips,
insights and perspectives for people in problem-solving organizations,
go to http://www.ChacoCanyon.com/pointlookout/.
graphs can be downloaded.