|Dr. Rick Brinkman
Everyone has people in their life they
can't stand, (but of course not our employees or customers). Dr.
Rick Brinkman literally wrote the book on it. Dealing With People You Can't
Stand, How to Bring Out the Best in People at Their Worst, is an international
bestseller with translations in 15 languages. In his trademark entertaining,
humorous style, he will show us how to successfully transform behaviors
like: Whining, Negativity, Attacks, Tantrums, Know-it-alls, Think-they-know-it-alls,
Sniping, and more. Dr. Brinkman says, "Communication is like a phone
number, you need all the digits to get through and you need them in the
right order. There is a strategy for each of the difficult behaviors
that can transform them. It is just a matter of being a Conscious Communicator?
and taking responsibility for the power you have to influence others."
Dr. Brinkman has been in "public practice"
since 1980, touring nationally and abroad to share his human behavior insights
and practical communication strategies via highly entertaining and educational
keynotes and trainings. Dr. Rick is a regularly featured speaker for Young
President?s Organization, Institute for Management Studies and many associations
and corporations. He was one of only 15 people selected by the Tom
Peters Group to present the In Search of Excellence and Thriving on Chaos
programs in 1988. He has authored four audio and two video training programs
on customer service, communication and life management. Dr. Brinkman has
been featured on CNN and in the Wall St. Journal.
graphs can be downloaded.