|Student Paper of the Year
Team Die Hard: Eslam Ayoub, Emilio Barca,
Edilberto Torres, and Kevin Welly
In the increasingly competitive world of
wireless telephony, every service provider must find a way to both retain
existing customers and attract new customers. Amid the various mergers
and acquisitions in the industry, Sprint Nextel Communications realized
that in order to grow their market share they would need to develop a new
strategic initiative. Sprint focused on a key metric - increasing
customer satisfaction through improved quality of service. The major
objectives of this initiative were to:
Team Die Hard of Dr. Aaron Shenhar's Project
Management and Leadership class at Stevens Institute of Technology analyzed
Sprint's Quality Improvement Project and will present the results of their
Improve the percentage of successful calls
Improve customer churn rate; which is essential
due to other wireless providersí targeting of existing Sprint customers
Use the network bandwidth more effectively.
This paper was one of many submitted by
Dr. Aaron Shenhar as part of his Project Management and Leadership course
at Stevens Institute of Technology. The nominated entries were reviewed
by a team of PMI NJ board members and associates, and Project Live Free
was chosen as the one that most thoroughly analyzed all dimensions of the
project using PMBOK best practices and provided insight into successes
and failures. The Project Live Free Team will present their assessment
and recommendations at the meeting.
can be downloaded.
Topic: Facilitated Networking Session
Open Networking. Since the open networking
session held in March was very successful, we are repeating it in June!
Participate in a facilitated session of networking. We continue with
our fast-paced program to Teach networking, expose you to career/business
Opportunities and then allow you to Practice what you have learned.