|Program Number: C020-18112014
Program Title: Adaptive
Lean Six Sigma / Adaptive Project Management
PMINJ Chapter (C020)
meeting slides can be downloaded.
Project Management and Lean Six Sigma share a common purpose: the transformation
of multiple inputs into solutions that meet client’s needs. Many of our concepts
and routines are rooted in a past based primarily on manufacturing. Today’s
knowledge work based projects are now fundamentally more subject to variability
and unpredictability than those from the traditional manufacturing, product
engineering, or construction environments. This has significant implications
for the approaches used in both professional disciplines.
In this presentation, John Muka shares some applicable and provocative insights
from his development of “Adaptive Lean Six Sigma”. He begins with some of
the significant issues he has faced. The fundamental process flow units are
no longer primarily physical. Demands fluctuate beyond forecasts. Required
professional judgment and creativity and are not easily locked down into
repeatable patterns. Therefore these tasks are of highly variable duration.
As a result, traditional structured approaches such as Define-Measure-Analyze-Improve-Control
(DMAIC) must often be implemented in new and more flexible ways. A similar
effect can be expected for Project Management as well.
Using a knowledge work based example, John shows several effective countermeasures
suited for the realities of these highly dynamic work processes and projects.
First, John reviews his initial application of some traditional Lean Six
Sigma methods to the problem and how they failed. Next, a more careful analysis
of the fundamental flows of the process revealed the key relationship between
the demand for services, the rate of completion and the staggering effect
on delay times. Once the management team grasped the basic “flow physics”
of their situation, rapid improvement soon became possible. The Work in Process
(WIP) count and the distribution of flow times for each unit became the controlling
metrics. The result was performance beyond any prior expectations. Additionally,
multiple contingency plans were created to handle wide fluctuations in future
demands for services.
Based on this example, John then shares key transferable structures to apply
the lessons learned to knowledge work based projects of many types. These
methods include the use of Flow principles for knowledge work; control of
Design in Progress (DIP) using Kanban boards; the use of the Cumulative Flow
Diagram; determining a Service Level approach; and using Cadence to shorten
feedback and review cycles.
Finally, John will offer some insights from a week long session at Menlo
Innovations in Ann Arbor. The story of this company has been told in the
book “Joy, Inc” by founder Rich Sheridan. John was able to witness firsthand
some of the most innovative and effective applications of an adaptive approach
to project management in the United States. At Menlo, the transferable methods
covered in the presentation have been brought to life at the highest level
of implementation. The effectiveness of the actual kinds of technology used
to manage Software Development projects at Menlo Innovations were indeed
John Muka, Ph.D, is an expert at Process Improvement using Adaptive Lean
Six Sigma methods. His adaptive approach focuses on changing the “facts on
the ground” to eliminate delays, reduce waste and prevent defects with both
immediate and long term impact.
John is highly skilled in Adaptive Lean Six Sigma at the certified Master
Black Belt level. His engaging style is based on working shoulder to shoulder
with Process owners and their staff where the actual work is being done.
He is particularly experienced in the world of large, complex technical projects
which include Space Satellites, Phased array radars, Navy Submarine upgrades,
as well as manufacturing and Hospital and Healthcare environments.
Topic: Meet and Greet
The newly formed Agile LCI is taking shape and looking to
answer the who, what, when, where and how's to support your journey! Come
join us before the main speaker event between 5:30 - 6:25 pm!
Career Networking LCI:
Topic: Quarterly Panel Discussion
The PMINJ PMO LCI will host its quarterly Panel Discussion
facilitated by the core PMO LCI team. We will discuss the latest trends and
current topics in the field of Program Management Office (PMO). It will be
an interactive session where participants will have an opportunity to discuss
and participate. It will be a great opportunity to learn about some of the
latest emerging trends and hear from one of the best PMO practitioners in
the industry in the area. We look forward to your active participation.